Refund & Returns Policy

Refund and Returns Policy

Last Updated: March 16, 2026

At VoraHaven Essentials, we want your “Portable Sanctuary” to be perfect. We understand that travel is unpredictable, and we strive to make our return process as smooth as a calm flight.

Please read our policy below to understand your rights and our procedures for returns and refunds.

1. THE 30-DAY CALM GUARANTEE

We offer a 30-day return window. If 30 days have gone by since your purchase delivered, unfortunately, we cannot offer you a refund or exchange.

2. RETURN CONDITIONS

To be eligible for a return, your item must meet the following criteria:

  • Condition: The aromatherapy rollerball set must be in the same condition that you received it.
  • Hygiene & Safety: Due to the nature of personal care and botanical products, we can only accept returns for items that are unused and unopened with the original seal intact.
  • Packaging: The item must be in its original packaging (vials and outer casing).

3. LEAKAGE & TRANSIT DAMAGE (SPECIAL PROVISION)

We know that shipping can be rough. If your rollerballs arrive leaking, broken, or damaged:

  • Please contact us at [EMAIL] within 48 hours of delivery.
  • Include a photo of the damaged product and the packaging.
  • We will send a replacement immediately at no cost to you, or issue a full refund—whichever you prefer.

4. NON-RETURNABLE ITEMS

  • Gift cards.
  • Individual rollerballs from a set (returns must be for the complete set).
  • Items purchased on “Final Sale” or during specific clearance events.

5. HOW TO INITIATE A RETURN

The process is simple:

  1. Email Us: Send an email to [EMAIL] with your Order Number and the reason for the return.
  2. Approval: Our team will review your request within 2 business days. If approved, we will send you a Return Authorization Number (RAN) and the return shipping address.
  3. Ship It: Pack the item securely. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. FEES & COSTS

  • Customer-Initiated Returns: If you are returning an item because you changed your mind, you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
  • Defective/Damaged Items: If the return is due to our error (wrong item, damaged, or leaking), VoraHaven Essentials will cover all shipping costs.
  • Restocking Fees: We do not charge restocking fees.

7. THE REFUND PROCESS

Once your return is received and inspected:

  • We will send you an email to notify you that we have received your returned item and whether the refund was approved.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

8. LATE OR MISSING REFUNDS

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. If you’ve done all of this and you still have not received your refund, please contact us at [EMAIL].

9. CONTACT US

For any questions regarding our “Portable Sanctuary” or this policy, please reach out to our support team:

VoraHaven Essentials

Email: [EMAIL]

Address: [ADDRESS]

Legal Disclaimer: This policy is provided as a template for informational purposes. As a business owner, ensure this policy aligns with the consumer protection laws of your specific state or country.